Privacy Policy

What we collect

• Order details: name, delivery address, email address, the items ordered and the amount paid.
• Account details: email address and a hashed password, if you choose to create an account.
• Messages: whatever you write in the contact form, including any photographs you send about a damaged parcel.
• Technical data: the pages a browser requests and the rough region it comes from, kept in server logs for security and troubleshooting.

We do not collect payment card numbers. Card details, where card payment is enabled, are entered on the payment provider's own page and never reach our server.

Why we use it

To pick, pack and deliver your order; to answer your questions; to handle returns and refunds; to keep accounting records we are required to keep; and to detect fraudulent orders. We do not sell personal data and we do not use it for advertising profiles.

Who else sees it

Only what each party needs: the delivery carrier receives the name, address and phone number on the parcel; the payment provider receives the amount and a reference; our email provider carries order notifications if email notifications are switched on. We do not pass your data to anyone else unless the law requires it.

Cookies

This store sets the cookies needed to keep a cart together and to keep you signed in to your own account. Turning cookies off in the browser will stop the cart and the account pages from working, so we recommend leaving them on for this site.

How long we keep it

Order records are kept for as long as accounting rules require. Contact messages are kept for two years so that a follow up question can be answered with the earlier context. You can ask for a message thread to be deleted sooner.

Your choices

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. Send the request through the contact form with the email address used on the order. We reply within 30 days.